Account Deletion
If you wish to delete your Eagmark Online Learning Campus account and associated data, you can do so by following these steps:
- Log in to your Eagmark Online Learning Campus account using your registered email address and password.
- Proceed to “My Profile” => “Settings” =>“Delete Account”.
- You will be presented with a confirmation screen outlining the data associated with your account that will be deleted. This may include:
- User profile information (name, email address, etc.)
- Course enrollment history
- Learning progress data
- Any other data specifically collected by the Eagmark Online Learning Campus app (to be specified based on your app’s functionality)
Requesting Account Deletion
If you would like to request the deletion of your account and associated data from Eagmark OLC App, please follow these steps:
- Send Deletion Request: Send an email to olc.eagmark.net with the subject line “Account Deletion Request”. Please include your username and any relevant details in the email body.
- Verification Process: Our support team will review your request and may reach out to you for verification purposes to ensure the security of your account.
- Data Deletion: Upon verification, we will proceed to delete your account and associated data from our systems. This process may take up to 24 hours to complete.
Data Retention Policy
- Data Deleted: Your account information, including username, email address, and any associated personal details, will be permanently deleted from our systems.
- Data Retention: We may retain anonymized and aggregated data for analytical and reporting purposes, ensuring your personal information remains private. Please note that certain data may be legally required to be retained for a specific period even after account deletion. This may include anonymized usage data to improve the app’s functionality.
- Retention Period: Anonymized and aggregated data may be retained for up to 90 days.
Additional Information
- Account deletion requests are typically processed within two business days.
- You will receive a confirmation email once your account deletion is complete.
Contact Us
If you have any questions or require further assistance regarding account deletion, please don’t hesitate to contact us at olc.eagmark.net or [email protected].